EXCHANGE & REFUND POLICY

Effective Date: August 24, 2026
Last Updated: August 24, 2026

At Katashi, we want you to feel confident about every purchase. Please read the following policy before placing your order.

🔄 7-Day Exchange Policy

We offer exchanges on eligible products within 7 days of delivery.

If you receive a product that is defective, incorrect, or has an eligible sizing issue, please submit your exchange request within 7 days.

✅ Eligible for Exchange

You can request an exchange if:

You received a defective product.
You received the wrong product.
You received the wrong color.
You received a different size from the size ordered.
The product has a verified quality issue.
You received the correct size but have a genuine fit issue, subject to applicable exchange charges.

📋 Exchange Requirements

To be eligible for an exchange:

The request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
All original tags and labels must be intact.
Original packaging should be retained.
The product must not have been worn, washed, altered, damaged, stained, or otherwise used.
Proof of purchase/order details may be required.
The product must pass our quality inspection.
Only one exchange is permitted per order.

❌ Exchanges Are Not Available For

We cannot accept an exchange because:

You changed your mind.
You no longer want the product.
You want a different design.
You want to purchase another product.
You selected the wrong product by mistake.
You simply prefer another color or style.

Products cannot be exchanged for an entirely different product.

💳 Refund Policy

Katashi does not provide refunds to the original payment method.

Where a refund is approved under our applicable policies, it will be issued as Katashi Store Credit rather than cash or a refund to the original payment method.

Store credit:

Can be used toward a future Katashi purchase.
Cannot be converted into cash.
Cannot be transferred unless specifically permitted by Katashi.
Cannot be refunded to the original payment method.
Is not applicable to sale products.

The amount and terms of any store credit will be communicated when it is issued.

🚫 Sale Products

Sale, clearance, and final-sale products are non-returnable and non-exchangeable, except where a remedy is required by applicable law.

Sale products are also not eligible for store credit.

👓 Glasses & Accessories

Glasses and accessories are non-returnable and non-exchangeable, except where a product is defective or materially different from what was ordered, subject to verification and applicable law.

📦 Damaged or Incorrect Product

We carefully inspect orders before dispatch.

If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Please provide clear photographs or videos showing:

The product received
The outer packaging
The shipping label
The issue or damage

Please do not send any product back without receiving instructions from Katashi.

❌ Cancellation Policy

Prepaid Orders

Prepaid orders cannot normally be cancelled once the order has been placed.

If you need to change your delivery address, contact us as quickly as possible. We will try to assist if the order has not yet been processed or dispatched.

COD Orders

Cash-on-delivery orders can be cancelled before dispatch.

Once a COD order has been dispatched, cancellation is no longer available.

Repeated COD cancellations or delivery refusals may result in COD being restricted for future orders.

📍 Delivery Address Changes

Please carefully check your delivery address before completing your purchase.

If you notice an error, contact us immediately. Address changes are subject to the order status and cannot be guaranteed once an order has been dispatched.