RETURN & EXCHANGE POLICY

Effective Date: August 24, 2026
Last Updated: October 30, 2026

At BLOODNOIRE, we want you to feel confident about every purchase. Please read the following policy before placing your order.

30-Day Worldwide Return & Exchange Policy

We accept return and exchange requests worldwide within 30 days of delivery, subject to the eligibility requirements and exclusions below.

Restocking Fee

A US$30 restocking fee applies to returns and exchanges.

Eligibility and Requirements

Return and exchange requests must be submitted within 30 days of delivery. The product must be unused and in its original condition, with all original tags and labels intact. Original packaging should be retained. Products must not have been worn, washed, altered, damaged, stained, or otherwise used. Proof of purchase or order details may be required, and the product must pass our quality inspection.

Only one exchange is permitted per order. Products cannot be exchanged for an entirely different product.

Custom-Made, Made-to-Order & Personalised Items

Custom-made, made-to-order, and personalised items are not eligible for return or exchange unless they arrive damaged. For items that arrive damaged, please submit your return or exchange request within 30 days of delivery and follow the damaged-product instructions below.

Refund Policy

BLOODNOIRE does not provide refunds to the original payment method. Approved refunds are issued as BLOODNOIRE Store Credit.

Store credit can be used toward a future BLOODNOIRE purchase. It cannot be converted into cash, refunded to the original payment method, or transferred unless specifically permitted by BLOODNOIRE. Store credit is not applicable to sale products. The amount and terms of any store credit will be communicated when it is issued.

Sale Products

Sale, clearance, and final-sale products are non-returnable and non-exchangeable, except where a remedy is required by applicable law. Sale products are not eligible for store credit.

Glasses & Accessories

Glasses and accessories are non-returnable and non-exchangeable, except where a product is defective or materially different from what was ordered, subject to verification and applicable law.

Damaged or Incorrect Product

We carefully inspect orders before dispatch. If you receive a defective, damaged, incorrect, or materially different product, please contact us as soon as possible. Please provide clear photographs or videos showing the product received, outer packaging, shipping label, and the issue or damage.

Please do not send any product back without receiving instructions from BLOODNOIRE.

Cancellation Policy

Prepaid Orders

Prepaid orders cannot normally be cancelled once the order has been placed. If you need to change your delivery address, contact us as quickly as possible. We will try to assist if the order has not yet been processed or dispatched.

COD Orders

Cash-on-delivery orders can be cancelled before dispatch. Once dispatched, cancellation is no longer available. Repeated COD cancellations or delivery refusals may result in COD being restricted for future orders.

Delivery Address Changes

Please carefully check your delivery address before completing your purchase. If you notice an error, contact us immediately. Address changes are subject to the order status and cannot be guaranteed once an order has been dispatched.