How do I contact customer support?

Our support team is available via email at care@katashiworks.com. We typically respond within 1–2 business days. For faster assistance, include your order number in the subject line.
What is your return or exchange policy?

We want you to love your purchase. If you're not satisfied, please reach out to us at care@katashiworks.com within 7 days of receiving your order. We'll guide you through the return or exchange process. Items must be unused and in their original packaging.
How can I track my order?

Once your order is shipped, you'll receive a tracking link via email. You can use this link to monitor your delivery status in real time. If you have any issues, contact us at care@katashiworks.com.
What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and other payment methods available at checkout. All transactions are secured and encrypted for your safety.
How do I place an order?

Browse our products, select the item(s) you'd like, choose your size or variant if applicable, and click "Add to Cart". When you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive a confirmation email shortly after.
How can I contact you about my data or privacy?

For any privacy-related queries or data requests, please email us at care@katashiworks.com. We aim to respond within 2 business days.
What personal information do you collect?

We collect information you provide directly, such as your name, email address, phone number, and shipping address when you place an order or create an account. We also collect payment information, device data, and browsing behaviour on our site to improve your experience.
How do you use my personal information?

Your information is used to process and fulfil your orders, personalise your shopping experience, send order updates and marketing communications (with your consent), improve our website, and comply with legal obligations.
Do you share my information with third parties?

We may share your data with trusted service providers such as payment processors, shipping partners, and marketing platforms — only as needed to operate our store. We do not sell your personal information. Our store is powered by Shopify; please refer to Shopify's privacy policy for more details.